So far Home Depot has transitioned 20% of its customer deliveries from an outsourced model to a company-controlled and managed model. It’s increasingly discretionary purchases.” Enabling those higher ticket appliance sales is a chainwide rollout of new digitally-enhanced store labels that connect ratings in the “digital world to the physical world.”Īnd perhaps even more important to a high-end appliance customer is the delivery experience. Reporting double-digit comps in appliances, Decker said, “It’s not always just a refrigerator that’s broken being replaced. Also growing were more fashion-forward, design-sensitive categories like kitchen and bath, special window coverings and sales in its online-only home decor categories called HD Home. Ted Decker, EVP of merchandising, remarked in the earning call that “big-ticket categories,” including appliances, vinyl plank flooring, and installation services gained in the fourth quarter. ![]() For the more advanced DIYers and professional customers, the pipe and fittings aisle has been reset to add more SKUs in over 1,300 stores.īy investing in its people and improved store experiences, Home Depot is also encouraging customers to trade up to more higher-end choices. For DIY consumers, its paint department is now transformed into a Color Solution Center in some 1,900 stores. The One Home Depot strategy also includes investments in visual merchandising and product assortments. He also boasted that the average customer experience is 35% faster during Home Depot 2019 Investor and Analyst Conference held December 11, 2019. In the earning call, Menear reported that these investments have both improved customer satisfaction scores as well as increased associate productivity. The front-end of the stores are getting special treatment, with faster checkout, improvements to the returns and online order pick-up service desk, as well as convenient pick-up lockers. Stores are getting a refresh with some 60% of its 2,291 stores getting a new look and feel. In addition, the company will hire 80,000 new associates to support its spring selling season. To say thank you to its associates, all of them will receive a success sharing bonus for company performance during the second half of the year. Through the One Home Depot strategy it will invest more than 1 million hours annually over the next five years in associate training and development. There are six pillars to the One Home Depot strategy:ĭeveloping skills and talents among its associates is a top priority since they are responsible for delivering best-in-class service to both its DIY and professional customers. One Home Depot is envisioned as a complete transformation across the culture and operations of the company. So in 2017 it launched a multi-year strategy called One Home Depot with an $11 billion investment to “unlock a frictionless interconnected shopping experience,” as Menear described, “to seamlessly blend the digital and physical worlds.” Home Depot recognizes the mobile phone and computer are now as essential to the DIYer’s toolbox as a hammer or screwdriver. They search it for how-to advice and for the tools and materials to get their job done. The internet has become an essential partner to the DIY consumer. ![]() Their rewards come through learning new skills, testing one’s limits, and expressing creativity.Īnd increasingly, DIYers are sharing their pride in a job well done on social media. Instead, the modern DIY consumer finds the experience of doing-it-yourself emotionally satisfying. With this change, Home Depot recognizes that today’s DIY consumer is not primarily motivated to make home repairs because it is cheaper than hiring a professional. More Doing” tagline which was introduced in 2009 in the midst of the recession. This past December Home Depot launched a new advertising campaign and tagline, “How Doers Get More Done,” which replaced its previous “More Saving. ![]() Lowe’s trailed with 31.6% foot traffic share, followed by Menards (9%), Tractor Supply (6.4%), Ace Hardware (5.5%), and Harbor Frieght Tools (3%). ![]() In terms of customer retail foot traffic, Home Depot held 43.7% of foot traffic share during the fourth quarter across six home improvement retailers measured by Placer.ai.
0 Comments
![]() You can access Red Robin’s interactive allergen menu online or on a device provided to you at the restaurant. As we have all discovered over the past few years, suppliers can change quickly. If you have additional dietary needs, besides gluten-free, request updated information at the time of ordering. This information was provided to me directly from Red Robin via email. They contain water, food starch modified, corn starch, potato starch, long grain milled rice, stabilized rice bran, granulated sugar, egg whites, canola oil, yeast, salt, pea fiber, modified cellulose, tapioca starch, xanthan gum, psyllium husk powder, cultured brown rice, brown rice, and calcium sulfate. Love the gluten-free bun? Some Red Robin locations will sell you individually-packaged gluten-free buns to take home! Gluten-Free Bun IngredientsĪccording to Red Robin, the gluten-free buns are from Rotellas Bakery. Some burgers require a couple of additional modifications to remove other gluten ingredients. Red Robin offers a gluten-free bun! This means you can order almost any burger from the extensive burger menu.Some locations have a dedicated fryer next to the regular fryer, which is a high risk for cross-contamination. Red Robin has a separate fryer for gluten-free french fries and chips! Always confirm at your local Red Robin restaurant to make sure they are following allergy protocols for the dedicated gluten-free fryer.The famous Red Robin’s seasoning is gluten-free! You can ask to see the container for extra reassurance.Good News about Your Red Robin Favorites! Look for the purple pick when your food is served! This will let you know gluten-allergy protocols were followed and you have received the correct meal.Clean cooking space for grilled items, like chicken and burgers.A dedicated gluten-free fryer for fries.Chat with the manager about gluten cross-contact during preparation.This is optional but is a best practice for making sure gluten-allergy protocols are followed. While not factually correct, I often say, “I have celiac disease, a severe gluten allergy.” There is more awareness in the restaurant industry when you use the words “severe allergy” rather than just celiac disease. ![]() Let the team members know you have celiac disease, gluten intolerance, or are otherwise on a gluten-free diet.Choose your specific location, as ingredients can vary by restaurant. Visit the interactive allergen menu on Red Robin’s website.5 Tips for Ordering Gluten-Free at Red Robin I always follow the following 5 Tips for Ordering Gluten-Free at Red Robin. I have celiac disease and personally feel safe dining in Red Robin restaurants. ![]() While the staff takes significant measures to prevent cross-contamination, there is still some risk of gluten cross-contact when dining in a restaurant that is not exclusively gluten-free. Red Robin’s Allergen Promiseĭisclaimer: Red Robin is not a dedicated gluten-free restaurant. The purple pick identifies each allergen-accommodated meal and provides confidence that precautions have been taken. Our kitchens are alerted of every allergen request so dedicated tools can be used to prevent cross-contact. Our Certified Master Allergen Trainers are continually enhancing our program and providing the most current data. We pledge to give Guests the confidence to enjoy more of our menu regardless of restrictions. Check out Red Robin’s Allergen Promise to you: Red Robin is a rare exception in the world of chain restaurants.
|
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |